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Return and Refund FAQ
You may request a return or exchange in the
following cases:
- Wrong product received
- Product received in damaged or defective condition
- Size issue (only for rings and select products, subject to
availability) - Transit damage (only with clear unboxing video proof)
* Return/exchange
requests must be raised within 48 hours of delivery.
Email us at support@nipura.in or WhatsApp us at +91-7416214085 within 48 hours of delivery.
Share:
- Order ID
- Reason for return or exchange
- Clear photos of the product and packaging
- Unboxing video (mandatory in case of damage)
Our team will verify the claim and respond within 24–48 working hours.
Exchanges are subject to stock availability.
If the item is not available:
- You can choose a replacement of equal or higher value (pay the difference), or
- Request a refund (if your order qualifies)
If your item arrives damaged or defective, please contact us immediately with photos of the damage.
We will provide instructions on how to return the item for a replacement or refund.
- We offer free reverse pickup for eligible cases (wrong item, damaged, defective).
- In case of size exchange or customer-initiated return, a ₹150 pickup fee will be deducted from the refund.
- If reverse pickup is unavailable in your area, you may be asked to courier the item to our address. If approved, shipping cost up to ₹70 will be reimbursed.
- Refunds are processed within 5–7 working days after inspection of returned items.
- Refunds are issued to the original mode of payment only.
- For Cash on Delivery (COD) orders: Refund will be done via bank transfer or UPI. We'll request your details over email/WhatsApp.
- Shipping charges (if any) are non-refundable.
Free gifts or promotional items are not eligible for return or exchange.
We operate exclusively online, and returns must be processed through our customer service team. We do not accept returns at any other locations.
- If you have any other questions or concerns about our returns and refunds policy, please don't hesitate to contact our customer service.
- Email: support@nipura.in
- WhatsApp: +91-7416214085
- Support hours: 10 AM – 6 PM (Mon–Fri), 10 AM – 2 PM (Sat)
Ordering Process FAQ's
- To place an order, browse our website and add the items you wish to purchase to your cart. Proceed to checkout, where you can enter your shipping and payment information to complete your order.
- While creating an account is not required, we recommend it for a faster checkout process and to track your order history.
- We strive to process orders quickly, so modifications or cancellations may only sometimes be possible. If you need to change your order, be sure to contact our customer service team as soon as possible for assistance.
- Yes, we take the security of your personal information seriously. Our website uses encrypted SSL technology to protect your data during the ordering process.
- We may offer discounts for bulk orders or wholesale purchases. Contact our customer service team for more information on bulk pricing and discounts.
- If you experience difficulties placing your order, don't hesitate to contact our customer service team for assistance. We're here to resolve any issues you may encounter.
- No, currently, we do not offer expedited or exact-day shipping options. However, we will launch the service within few months.