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Have a question?
Feel free to check out our FAQs
Return and Refund FAQ
- We want you to be completely satisfied with your purchase. If you're unhappy with your order for any reason, you may return it for a refund or exchange within 15 days of receipt. Please note that personalized or customized items may only be eligible for return if they are defective or damaged upon arrival.
- To initiate a return, please contact our customer service team at customercare@nipura.in with your order number and reason for return. We'll provide you with a return authorization and instructions on returning your item.
- Yes, we offer exchanges for items of equal or lesser value within 15 days of purchase. Please get in touch with our customer service team to initiate an exchange and discuss available options.
- If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will then give you instructions on how to return the item for a replacement or refund.
- Return shipping costs are the customer's responsibility unless the item is damaged, defective, or incorrect due to an error on our part. We recommend using a trackable shipping method for your return and keeping the tracking information for your records.
- Once we receive your returned item, please allow us 5-7 business days to process your refund. Refunds will be issued to your wallet or the original payment method used for the purchase.
- If you received an item as a gift and would like to return it, please contact our customer service team for help. We will help you process the return for a refund to the original purchaser.
- We operate exclusively online, and returns must be processed through our customer service team. We do not accept returns at any other locations.
- If you have any other questions or concerns about our returns and refunds policy, please don't hesitate to contact our customer service team at [email address] or [phone number]. We're here to help!
Ordering Process FAQ's
- To place an order, browse our website and add the items you wish to purchase to your cart. Proceed to checkout, where you can enter your shipping and payment information to complete your order.
- While creating an account is not required, we recommend it for a faster checkout process and to track your order history.
- We strive to process orders quickly, so modifications or cancellations may only sometimes be possible. If you need to change your order, be sure to contact our customer service team as soon as possible for assistance.
- Yes, we take the security of your personal information seriously. Our website uses encrypted SSL technology to protect your data during the ordering process.
- We may offer discounts for bulk orders or wholesale purchases. Contact our customer service team for more information on bulk pricing and discounts.
- If you experience difficulties placing your order, don't hesitate to contact our customer service team for assistance. We're here to resolve any issues you may encounter.
- No, currently, we do not offer expedited or exact-day shipping options. However, we will launch the service within few months.