FAQ

Yes, the product you see on the website is a photo of the physical product we have at Nipura fashion. In case you any more queries you can contact us via call or write us at sales@nipura.in

We at Nipura fashion work with brass, copper and stainless steel with Rose, Golden  and Silver colour plating. We have also provided the metal alloy of every product. In case
of more regarding your query please write to us at sales@nipura.in

If you’ve already created an account on our website then you can go ahead by selecting the products that you would like to purchase, select your address details, continue entering your payment information, and then clicking the "Place Order" button. In case you're not already registered you can create an account while placing an order during the checkout process. If you have any questions or need assistance with placing an order, please contact us via call or write to us at sales@nipura.in

Currently we do not provide express shipping/ same-day delivery as ordered items are shipped out within 24 hours and delivered within 3 to 4 business days of the order date. We also ship goods outside of India; the typical delivery time is 15 days

All items are shipped out within 24 hours and delivered within 3 to 4 business days of the order date. Once the order is shipped, you will receive a notifications email with the airway bill no. and you may track it by entering the airway bill number in the track order section on your order page or on track now page. In case you do not receive you can call us between 10am to 6pm or write us at support@nipura.in

For domestic transactions we accept VISA, Master card, Gpay and COD/POD

In a rare situation you are charged twice which might happen due to network issues. The amount is reverted to your source account in 4-5 business days or you can contact your bank to
resolve the issue. You can also inform us via call or by writing at sales@nipura.in

For return you need to file the request for return of product within 48 hours of delivery via mail on sales@nipura.in The reverse pick-up will be done for the same address as delivery. In case the reverse pick-up is not possible you can send us the product by any local courier service we will reimburse you up to INR 100 shipping charges. Once we receive the product in original packaging we will issue the voucher for your order amount which you can redeem within a year from the date of issue, we are sorry we do not have cash refund feature at Nipura fashion.
In case you want to exchange a product due to damage it needs to be filed in 24 hours of delivery with the photo of the product received via mail at sales@nipura.in  Once the damaged product is received, we will send a replacement product. If the same product is unavailable for shipment you can either opt for different products of your choice with the total of same or higher value and it will shipped and delivered in our standard delivery period i.e. 5 working days.

You must email sales@nipura.in  with a return request within 48 hours of receiving the product.The same address used for delivery will be used for the reverse pick-up. If the reverse pick-up is not available, you may send the merchandise to us using any local courier service, and we will compensate the shipping costs up to INR 100. We apologise, but Nipura Fashion does not offer cash refunds. Once we get the goods in its original packaging, we will send the voucher for your order amount, which you can redeem within a year of the date of issue.

Currently we do not have any standard gift packing but in case you do want it to be done you can contact us at sales@nipura.in We do not have the warranty feature for any products as of now. In case you have any query you can contact us and enquire about it more.

Currently ordered items are shipped out within 24 hours and delivered within 3 to 4 business days of the order date. We also ship goods outside of India; the typical delivery time is 15 days.

We send all packages via reputed couriers such as DTDC, FedEx, Delhivery. The delivery partner will notify before delivery. Should you have any questions about your order dispatch, We’re just a quick email away sales@nipura.in All days 10 am to 8 pm.

We also deliver products outside India, normally the delivery period is 15 days. The shipping cost is dependent upon the country. The shipping cost will be mentioned on the cart page during the purchase process.

Currently we do not have any standard gift packing or gift note but in case you do want it to be done you can contact us at sales@nipura.in

When the credit note or gift voucher is issued you will receive mail with all the details about the same for example date of issue, amount , date of expiry and how to redeem it

You can use a "Credit Note / Coupon" towards any of our products. Upon the issuance of the credit note or coupon, this choice is only valid for a year.

You can use it as a "Credit Note / Coupon" towards any of our products. Upon the issuance of the credit note or coupon, this choice is only valid for a year.
You will have all the details mailed to your registered email id but in case of any mishap please contact us ASAP via call or mail at sales@nipura.in